The collection and management of information of customers, clients, employees and service providers alike in line with the well-publicised POPIA is a journey that all South African organisations have embarked on. During a live interview on Garden Route-based community radio station Eden FM, presenters Morne Pietersen and the station’s own Information Officer Prof Quinton Johnson, asked Francois Kriel to shed light on this subject – from practical next steps to take for SMMEs, to how WhatsApp groups are handled under the provisions of the Act.